Abundant Care and Recruitment Int Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider had resolved the concerns raised at our last inspection. They had worked well with the local authority to improve their systems and ensure the registered manager had oversight of the service. The provider had recruited new senior staff, including a care manager who were committed to driving improvements.

Senior staff had introduced a range of quality checks which helped monitor care and ensure staff met people's needs safely. Concerns were dealt with promptly.

Recruitment processes had improved. The service had enough appropriately skilled staff to meet people's needs in an unrushed manner and keep them safe. Staff morale was good and staff were positive about the changes at the service.

Risk assessments and care plans had been improved to provide staff with detailed, personalised guidance on how to support people safely. No one at the service was receiving end of life care. We made a recommendation around improving end of life care plans.

Safeguarding practices had improved to help protect people from the risk of abuse. Staff had improved training and guidance to ensure they supported people to take their medicines safely, and as prescribed. Staff minimised the risk of infection.

The registered manager had improved training and supervision to enable staff to develop their skills and provide good quality care. Staff supported people to eat and drink in line with their preferences. They worked well with people, families and professionals, referring where necessary when there were concerns about people's health and wellbeing.

Staff were compassionate and committed to the people they supported. Staff were encouraged by senior

staff to spend time getting to know people and provide unrushed care. Care was reviewed regularly and adapted as people's circumstances changed,

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.