Maplewood Independent Living Limited

The registered manager had developed well-ordered and effective systems to enable them to develop and grow the service safely. There were regular checks to monitor the quality and safety each person received. The registered manager took prompt action when concerns were raised.

The registered manager carried out risk and needs assessments with people and their representatives. They had developed practical and attractive care plans which provided staff with useful information to enable them to support people in a person-centred manner.

Safeguarding practices protected people from the risk of abuse. Staff supported people to take their medicines safely, and as prescribed.

There were enough safely recruited staff to support people, in line with their needs and preferences. The registered manager had purchased a new electronic system to support them to manage staffing and enable them to grow the service in a sustained and safe manner. Staff were well supported and trained. Many had a wealth of experience in caring.

Staff supported people to eat and drink in line with their preferences. The registered manager and care staff focused on developing good local contacts and networks and working with other professionals to meet people's needs in a holistic way. The registered manager had worked effectively to reduce the risk of infection from COVID-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were compassionate and treated people with dignity. The registered manager used photographs and

accessible language exceptionally to ensure information was presented in a way people understood. Care was personalised and centred on people's preferences.