Right at Home Stevenage, Bishop’s Stortford and Braintree

People's experience of using this service: People benefitted from a caring staff team and were supported by a dedicated staff team which meant they experienced continuity of care. The feedback from people was positive. One person told us, "They are like family to me."

People received safe care from staff that knew them well and were able to identify any changes or concerns. The provider had procedures in place that guided staff how to escalate any safeguarding concerns. The rotas were planned in advanced, which meant staff knew who and where they were visiting.

Where people received support with taking their medicines, this had been carried out in line with good practice guidance. Staff had training and followed good practice guidance around infection control. People told us staff wore protective personal equipment, such as masks and gloves.

People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional need as well as communication needs. The environment was also risk assessed and detailed plans were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests; the policies and systems in the service supported this practice.

Staff received training that enabled them to perform well in their roles and told us they were well supported. The service worked well with external professionals to ensure, when needed, people had access to healthcare services. The service also worked with other professionals to ensure people had pain free,dignified end of life care.

The service was led by a director who were also the owner of the company and a registered manager. There was a clear staffing structure and a recently registered new manager, who was registered in January 2021.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk