Shiloh Healthcare Services Ltd

There were enough staff to meet people's needs and staff had enough time to care for people safely. Checks had been made on the suitability of staff to work in care. Checks were in place to ensure people's medicines were administered safely and risks from infection reduced. People's care needs were assessed, and their safety monitored. Systems were in place to help reduce the risk of abuse.

People's care needs were assessed. Staff were trained and supported to provide care that met people's identified care needs. Where care staff helped people with their meals and drinks, care plans identified their preferences and needs. Care staff worked effectively with other health care professionals involved in people's care.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care staff were described as calming, soothing and happy. People's privacy and dignity was respected, and their independence promoted. People were supported to express their views, and these were reflected in their care plans.

People had control over their care and their choices were respected. People's communication needs were met. Care staff had developed positive relationships with people and their relatives. Care staff supported people with any advance care plans where they had chosen to discuss this with staff. Complaints processes were in place to ensure any complaints were investigated and resolved.