Enliva Homecare (Taunton)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives told us they received safe care.

People received support from a regular staff team and staff were recruited safely. Staff were trained to administer medicines safely. Competency checks had been completed to ensure staff were following safe medicine practices.

Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. People told us staff wore PPE whilst spending time in their homes.

People's needs were assessed and staff with the right skills helped to meet these. Staff supported people with their eating, drinking and to access healthcare support.

There was an enthusiastic, positive and caring culture amongst staff at the service. Staff had good knowledge about the people they supported and told us they were proud and enjoyed working at the service.

People were cared for by staff with sincerity, kindness and compassion. Staff supported people in a dignified and respectful way. People's independence was promoted and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a complaints process and the one complaint received had been effectively resolved and appropriate actions taken.

People and their relatives were able to give feedback about their care in a variety of ways. Examples

included, through care reviews, periodic telephone calls and surveys.

Staff said they were very proud to work for the service and praised the support they received. One commented, "I feel the way (registered manager) and (provider) have set the company and manage it is top quality, always very focused and will look after the staff."

The provider had systems and processes in place to retain oversight of people's care and ensure good standards were consistently met.