MJ Home Care Staffing Limited

This report relates to the service provided to people using the home care service. At the time of the assessment the agency was supporting 115 people with care at home. This included people receiving 24-hour care to meet complex clinical needs.

The service was well led by a provider and management team who were committed to providing high-quality care. They did this through good leadership, regular audits, spot checks and seeking feedback from people and staff.

People received their care from staff who had been safely recruited. Staff received training appropriate to their roles to ensure they were able to provide safe and effective care to people. This included specialist training to staff caring for people with complex clinical needs.

Staff felt well supported by the management team and their colleagues. There were good team communication and clear policies for emergency situations.

All staff were able to recognise signs of abuse, and all told us they would be confident to report any concerns. This helped to make sure people were protected from abuse and poor care.

People had their needs assessed before they began to use the service. Comprehensive care plans were created with people to make sure staff had all the information they required to care for people in their chosen way.

People received person centred care in accordance with their needs and wishes. Staff worked with other professionals to make sure people had the care and equipment to maintain their independence.

People were cared for by staff who were kind and compassionate. People were always treated with dignity and respect.

The provider had a complaints policy, and all complaints were fully investigated and responded to. Where shortfalls were identified these were used as learning opportunities to continually improve the service offered to people.