Helping Hands Taunton

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People felt safe with the staff who supported them. Staff understood the signs of abuse and felt confident any safeguarding concerns reported were listened and responded to. People received their prescribed medicines safely and on time.

We were assured the service were following safe infection prevention and control procedures to keep people safe with regard to the current COVID 19 pandemic. The service had monitoring arrangements to ensure all aspects of infection control followed best practice guidance.

Staff monitored people's health and wellbeing and worked with other professionals to make sure people received the treatment they required. People received safe and effective care because training, supervision and observation visits in people's homes ensured staff had the necessary qualifications, competence, skills and experience.

People's risk assessments and care plans provided staff with detailed, up to date information about how to safely care for each person.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care from staff who knew them well and how to support their needs.

The service was well led. Staff felt well supported and reported good communication, team working and staff morale. Quality monitoring systems were used effectively to oversee the safety and quality of the service and make continuous improvements.