Official Care Newcastle
- Home care
- Dementia care
- Registered since 2019
- Central Gateshead, Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
Official Care Newcastle: inspection record
Rated Good in August 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Amazingly Care Ltd Gateshead Not yet rated, less than 0.1 miles away
- – Hales Group Limited - North East No overall rating, less than 0.1 miles away
- G Dale Care - Newcastle (Extra Care/Homecare) Good, 0.4 miles away
- – Hales Group Limited - Newcastle No overall rating, 0.4 miles away
- G United Response – North East Supported Living Services Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 24 August 2021. Quoted under the Open Government Licence.
Official Care Newcastle is a domiciliary care agency providing personal care to three people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were treated with kindness and compassion and staff knew their preferences. People and their relatives were involved in decisions about their care. Dignity and respect was maintained at all times.
Read the rest of CQC's summary
People confirmed they felt safe with the care staff. The provider had policies and procedures for dealing with safeguarding and whistle blowing concerns. Staff knew how to raise concerns and told us they would do so if needed.
Staff were consistent and reliable so that people received their care on-time. New staff were recruited safely. People received their medicines safely and staff followed good infection prevention and control (IPC) practices.
Care was personalised and responsive to people's needs. People's concerns were listened to and acted upon in a timely manner. The service learnt from issues and took action to improve the service.
People's needs were explored and suitable care was put in place. Staff training was appropriate and up to date. People were supported to maintain their independence and make choices about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff had opportunities to provide feedback. The provider had quality assurance systems to help improve the care people received.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Bright Chimani
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Official Care Limited
- Ownership type
- Organisation
- Companies House number
- 10726074 (opens Companies House)
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Official Care Newcastle provide nursing care?
- The Care Quality Commission's register does not list nursing care for Official Care Newcastle.
- When was Official Care Newcastle last inspected?
- The Care Quality Commission's latest rating for Official Care Newcastle was published on 24 August 2021.
- Who runs Official Care Newcastle?
- Official Care Newcastle is run by Official Care Limited.
- What is Official Care Newcastle's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 August 2021.
Contact
- Phone
- 0191 250 5998
- Address
- Office 108, Hypoint, Gear House, Saltmeadows Road, Gateshead, NE8 3AH Map (opens Google Maps)
Compare nearby
- – Amazingly Care Ltd Gateshead Not yet rated, less than 0.1 miles away
- – Hales Group Limited - North East No overall rating, less than 0.1 miles away
- G Dale Care - Newcastle (Extra Care/Homecare) Good, 0.4 miles away
- – Hales Group Limited - Newcastle No overall rating, 0.4 miles away
- G United Response – North East Supported Living Services Good, 0.4 miles away