Right at Home Central Wiltshire

Date of assessment: 6 to 23 August 2024. We visited the office location on 8 and 14 August 2024. Right at Home Chippenham is a domiciliary care service that provides the regulated activity personal care to people in their own homes. We assessed 33 quality statements across safe, effective, caring, responsive and well-led key questions. At the time of this assessment, there were 60 people using the service. At our last inspection on 11 August 2021, we found improvements were needed in support and training for staff, consistency with visit timings, stability to the management approach and communication with office staff. This assessment was carried out to check if those improvements had been completed. We found the action needed to carry out the improvements had been taken and the service is now rated good in all key questions and overall. Staff received an induction when they started work and had been provided with regular updates on different areas such as moving and handling and safeguarding. Staff told us they were well supported and had regular supervision. There was an electronic care planning and staff rota system which people and relatives could access if they wanted to check visit times. Risks to people's safety were assessed and staff had guidance available. Care plans were regularly reviewed to make sure they were accurate. If needed staff contacted healthcare professionals to help meet people's health needs. There were 2 registered managers at the service who were supported by the provider. Governance systems helped to identify improvements and improve the safety of care delivery.