The Firs Home Care Ltd
- Home care
- Dementia care
- Registered since 2020
- Chippenham, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
The Firs Home Care Ltd: inspection record
Rated Good in November 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G BGS Healthcare Ltd Good, less than 0.1 miles away
- G Right at Home Central Wiltshire Good, less than 0.1 miles away
- G Retain Healthcare Ltd, Chippenham Good, 1.2 miles away
- G Mabikacare Limited Good, 2 miles away
- G YourLife (Chippenham) Good, 2 miles away
About the service
From the Care Quality Commission's inspection report published 26 November 2021. Quoted under the Open Government Licence.
The Firs Home Care Ltd is a domiciliary care service providing personal care and support to people in their own homes. At the time of the inspection, 54 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received a kind and caring service. Staff were compassionate and committed to delivering high standards of care. The registered manager had strong values and led by example.
Read the rest of CQC's summary
People and their relatives were complimentary about the service they received and about the quality of the care staff. People told us they were very happy, they felt listened to and were treated respectfully.
Staff were well trained and had access to a wide range of information and opportunity to develop their skills. Staff were knowledgeable about people's preferences and routines and ensured they delivered a person- centred service. Staff felt supported by the management team and said they could approach them with any issue.
People's care plans were reviewed regularly and people were involved in the review, making goals and achieving desired outcomes. Staff promoted people's independence, enabling them to make choices and decisions and supporting them to re-gain life skills and independent abilities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Molly Anne Joyce
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 November 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Firs Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12195541 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Firs Home Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Firs Home Care Ltd.
- When was The Firs Home Care Ltd last inspected?
- The Care Quality Commission's latest rating for The Firs Home Care Ltd was published on 26 November 2021.
- Who runs The Firs Home Care Ltd?
- The Firs Home Care Ltd is run by The Firs Home Care Ltd.
- What is The Firs Home Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 November 2021.
Contact
- Phone
- 01249 814246
- Address
- Unit 9, Forest Gate, Pewsham, Chippenham, SN15 3RS Map (opens Google Maps)
Compare nearby
- G BGS Healthcare Ltd Good, less than 0.1 miles away
- G Right at Home Central Wiltshire Good, less than 0.1 miles away
- G Retain Healthcare Ltd, Chippenham Good, 1.2 miles away
- G Mabikacare Limited Good, 2 miles away
- G YourLife (Chippenham) Good, 2 miles away