YourLife (Chippenham)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were able to have support with meal preparation as part of their care package. There was a restaurant within the complex which people could use. People had access to health care provision although generally made their own appointments when needed. Staff received a range of training to help them do their job effectively. Staff felt supported and received one-to-one meetings with their line manager to discuss their performance.

People were treated with kindness and respect. There were friendly interactions and staff spoke of people fondly, with compassion. People were encouraged to give their views about their care and support. Their rights to privacy, dignity and independence were promoted.

People received a person-centred service, which was responsive to their needs. Each person had a detailed care and support plan, which reflected their needs and preferences. People were involved in the development and review of their support. Social activities were arranged to promote companionship and inclusion. People knew how to raise a concern and formal procedures were in place to manage any formal complaints.

People benefitted from a strong culture which promoted independent living. There were a range of audits to assess the quality and safety of the service. People were encouraged to provide feedback about the support they received. There was a commitment to continually improve the service and regular networking took place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk