Spectrum Group Services Limited

People were protected from the risk of harm and abuse by knowledgeable, trained staff. Risks to people and within their environment were effectively assessed and documented using evidence-based tools. People's medicines were managed safely. There were safe numbers of suitable staff to provide care and support to people. People were protected from the spread of infection by trained staff. The registered manager and staff team continually reflected on practice to make improvements to people's care and support.

The registered manager and staff team were committed to delivering person-centred, compassionate care. Staff and the people they supported were involved in how the service was run and their feedback was sought regularly.

Staff demonstrated a culture of learning and continuous improvement and worked collaboratively with other professionals to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.