Fond of Care Ltd

The provider carried out recruitment and criminal records checks on staff to make sure they were suitable to support people. Staff were provided with training to help them meet people's needs and were supported to continually learn and improve in their role.

Where the service was responsible for this, people were helped to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood the support people needed to manage their health and medical conditions, to stay healthy and well. Staff were observant to changes in people's health and wellbeing and sought support for people from the relevant healthcare professionals, when this was needed.

People were involved in planning and making decisions about their care and support and could state their preferences for how this was provided. Staff knew how to meet people's needs in line with their preferences.

Staff were kind and caring and treated people well. They supported people in a dignified way which helped maintain their privacy and independence. People's feedback confirmed they were happy and satisfied with the care and support provided and they spoke highly of staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service was managed well. The registered manager monitored the safety and quality of care and

support provided to people. They checked with people that care and support was delivered to a high standard, continuing to meet their needs and sought people's views about how the service could improve further.

There were systems in place to investigate accidents, incidents and complaints, the learning from which was used to make improvements to the quality of care and support provided. The service worked proactively with health care professionals to provide care and support that met people's needs.