Lighthouse Professional Care Ltd

Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff knew how to mitigate risks although there was limited or no guidance to ensure consistent care. Not all medicine was managed safely. Whilst staff knew when changes to people's needs occurred these were not always recorded.

Staff now had recruitment folders. However, recruitment was still not completed in line with legislation. Staff were positive about the training and support they now received from the management. The management had invested time into helping staff acclimatise when moving to a new country.

Relatives and those important to people reported that they were informed if staff were running late and they had regular reviews of care. Staff supported people with meals when required.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice because records lacked guidance for staff.