Unique Senior Care

People's care had been planned with them and was highly individualised to them. Care staff had ensured people got to do things they enjoyed and helped them discover new interests. People had been supported to be free of isolation and loneliness through care staff who were dedicated to promoting this.

The management team were committed to providing excellent care and were able to show how positive this had been for people who used the service. People were extremely positive in their feedback and the significant impact it had on their lives. Relatives knew their family members were in receipt of excellent care and had every confidence in the staff at Unique Senior Care – Solihull.

People received care which was safe, and staff understood how to support people to maintain their safety. People's medicines were administered as expected. The provider checked the suitability of new staff through their recruitment processes. Care staff used personal protective equipment [PPE] and supported people to reduce the risk of infection.

People were supported by care staff who were trained and supported by the management team. Care staff cooked fresh meals for people and promoted good nutrition to prevent the risk of malnutrition. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.