Semper Care

People received the care they needed to keep them safe and well. People were supported by consistent and caring staff and had their care needs assessed prior to cares starting. Care and support were regularly reviewed and up to date. People's care records documented the level of care and support they required for each of the care calls to be completed.

Staff received induction training and followed a programme of continuous learning, and staff said they felt well supported. Staff were recruited safely.

Feedback from people and relatives was complimentary about staff. Staff involved people in decisions about their care and consulted people and relatives regarding what they wanted during care activities.

People, relatives and staff spoke highly of the management at the service. Systems were in place to monitor the quality and safety of the service. People and relatives were given the opportunity to provide feedback on the service they received, and any suggestions for improvements were welcomed. All concerns were responded too appropriately and timely.

The service worked in partnership with others to ensure the best outcomes for people. The registered manager was passionate about integrating people into the community and managed risks well to ensure people had the support they needed to do the activities they wished.