Helping Hands Maidenhead & Windsor
- Home care
- Dementia care
- Registered since 2019
- Maidenhead, Windsor and Maidenhead, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 18
rated home care services in Windsor and Maidenhead are rated Good, like this one.
Helping Hands Maidenhead & Windsor: inspection record
Rated Good in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Short Term Support and Rehabilitation Team Good, less than 0.1 miles away
- G We Love Care Limited Good, 0.1 miles away
- G YourLife (Maidenhead) Good, 0.4 miles away
- – Alina Homecare Maidenhead Not yet rated, 0.5 miles away
- O Right at Home Maidenhead, Marlow & Henley Outstanding, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 8 February 2023. Quoted under the Open Government Licence.
Helping Hands Maidenhead & Windsor is a domiciliary care agency providing personal care to people living in their own homes and flats. The service is registered to give support to people living with dementia, learning disabilities or autism, people with mental health needs, people with eating disorder, younger adults, older people, and people with physical disability and sensory impairment. 31 people were using the service at the time of our inspection. Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
At the time of the inspection, the service did not care for or support anyone with a learning disability or autistic spectrum disorder. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Read the rest of CQC's summary
People were protected from the risk of abuse. Safeguarding policies and procedures were in place. Staff had received training and understood how to keep people safe and knew who to report to if they had any concerns. Care plans and risk assessments were in place to help reduce risks and promote safe care for people. Systems kept people safe from the risk of abuse and avoidable harm. Risks of infection transmission, including COVID-19, were assessed and relevant action was taken to reduce these risks. Recruitment processes were followed to check whether staff were suitable to work with vulnerable people. There were enough staff to meet people's needs.
Staff were provided with training relevant to people's health and care needs. People were assisted with relevant nutritional support where this was part of their care. People were supported to have maximum choice and control of their lives and staff supported provided them with care them in the least restrictive way possible. The policies and systems in the service promoted this practice.
People received care from friendly and caring staff. Staff understood how to promote people's independence and respect their privacy and dignity. People's equality and diversity needs were respected.
People received personalised care and their choices were respected so they retained control over their lives. Staff knew the people they cared for and provided responsive care. People were supported with any communication needs they may have. People were able to provide feedback or raise complaints which were listened and responded to.
The provider had quality assurance systems in place that included audits, analysis and spot checks that were used to drive improvements. People were complimentary about the way the managers and the office- based staff ran the service, and how accessible and approachable they all were. The provider promoted an open and inclusive culture which sought the views of people, their relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Whiting
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the South East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Royal Borough of Windsor and Maidenhead
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Windsor and Maidenhead
- Ask for a care needs assessment
- Phone: 01628 683744
- Support for carers
- Paying for care: Royal Borough of Windsor and Maidenhead
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Maidenhead & Windsor provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Maidenhead & Windsor.
- When was Helping Hands Maidenhead & Windsor last inspected?
- The Care Quality Commission's latest rating for Helping Hands Maidenhead & Windsor was published on 8 February 2023.
- Who runs Helping Hands Maidenhead & Windsor?
- Helping Hands Maidenhead & Windsor is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the South East.
- What is Helping Hands Maidenhead & Windsor's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 February 2023.
Contact
- Phone
- 01628 951537
- Address
- Suite 10, Queen Anne House, 25-27 Broadway, Maidenhead, SL6 1LY Map (opens Google Maps)
Compare nearby
- G Short Term Support and Rehabilitation Team Good, less than 0.1 miles away
- G We Love Care Limited Good, 0.1 miles away
- G YourLife (Maidenhead) Good, 0.4 miles away
- – Alina Homecare Maidenhead Not yet rated, 0.5 miles away
- O Right at Home Maidenhead, Marlow & Henley Outstanding, 0.8 miles away