Short Term Support and Rehabilitation Team

People's experience of using this service: • The provider had made good improvements to the service since our last inspection on 7 November and 8 November 2017. • Staff received better training, induction, supervision and support so they could effectively perform their roles. • The registered manager had resolved issues surrounding the recording, investigation and analysis of incidents and accidents. • Governance of the service had improved. Sufficient better checks and audits were carried out to determine the quality of the care. The provider had promptly acted on some areas already identified for improvement. • People and relatives told us the staff were kind, friendly and dedicated. They said staff knew people's needs well. • The provider used their staff, leaders and management team to achieve compliance with the regulations. The provider had provided the necessary support to enable satisfactory organisational change. • The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good". • More information is in our full report.