Tendercare Management Ltd

Staff had completed safeguarding training and knew how to report concerns of abuse if they suspected someone was at risk of harm. Staff knew how to blow the whistle on poor practice.

People were supported to receive their medicines safely and on time.

People's needs were assessed before they used the service and information was shared between services to ensure continuity of care.

People were encouraged to eat healthily and had enough to drink each day.

Consent to care was appropriately obtained and staff sought permission from people before providing care.

Relatives told us staff were kind towards their family member and had built caring relationships with them. People's privacy and dignity were respected. People were supported to maintain their independence as much as possible.

Care plans were individual, and people's likes and dislikes were recorded. People's communication needs were documented to ensure effective communication took place.

Relatives and staff liked the management of the service and felt able to contact the registered manager when they needed.

People, relatives and staff had their views Quality assurance was in place, but audits did not always show what had been checked and their outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.