Brightside Homecare Limited

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received person-centred support from staff who knew them well. There were enough staff to provide a consistent and reliable service. People and their relatives spoke positively about staff and managers and their overall experience of the care provided.

People had comprehensive care plans and risk assessments with information about their needs and preferences, so staff knew how to support them. Staff were responsive to changes in people's needs and adapted their support accordingly. People received support to access social and leisure opportunities of their choice.

Medicines were safely administered by trained staff.

Recruitment and selection procedures ensured suitable staff were employed.

Where it was part of people's care package, staff prepared meals and drinks to support them in maintaining a good diet.

There was a very strong focus on staff support and wellbeing , which helped promote a positive, person- centred culture and motivated the staff team. Staff told us they had positive working relationships with the managers and felt this helped them to fulfil their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.