Key Care and Support

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff supported people to access other healthcare professionals when required and supported some people to manage their medicines safely. People were supported in a friendly and respectful way. People and their relatives were complimentary about the staff and their caring attitude.

Systems were in place to recruit staff safely; there were enough trained staff to support people safely. Steps were taken to minimise risks where possible. Risks to people's health and wellbeing were identified and monitored. Guidance was in place for staff on how to support people with these risks.

Staff promoted people's independence and treated them with dignity and respect. People were involved in making decisions about their care and involved in reviews to ensure their care plans met their needs and supported them to achieve outcomes. Staff supported some people to access the community.

People's needs were comprehensively assessed before starting with the service; people and their relatives, where appropriate, had been involved in the care planning process.

Staff received the training and support they needed to carry out their roles effectively and received regular supervisions, competency checks and appraisals; staff we spoke with confirmed this.

People's care plans were person-centred and provided staff with the information they needed to provide care and support in a way that met people's needs and preferences.

The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified.

The registered manager followed governance systems which provided effective oversight and monitoring of

the service. These governance systems and processes were robust and identified areas of the service where improvements were needed.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. People's choice, control and independence was maximised; care was person-centred and promoted dignity and human rights.