Magna Homecare Limited

There were enough staff to effectively meet the current packages of care which supported people's needs. Staff were supported and trained to ensure they had the skills to support people effectively. Staff were aware of how to report any concerns about neglect or abuse and were confident if they raised a concern, it would be addressed.

Where people received assistance to take medicines, records were kept so this was done safely. When people required assistance to eat or drink, this was planned to meet their preferences and their current assessed need.

People were appreciative of their carers; they were supported by a regular team of staff and calls were generally on time and for the agreed length.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to further monitor and drive improvement through auditing. There was a complaints procedure in place. People were involved and asked for their feedback when in receipt of the service. This helped the provider develop and tailor the service.

The provider had implemented effective infection and prevention control measures in line with government guidelines around the COVID-19 pandemic. Staff had access to sufficient supplies of Personal Protective Equipment (PPE) and received regular updates from the provider on the management of risks related to COVID-19.