Danum Homecare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's needs were assessed, and care plans were in line with their preferences and choices. Staff told us they received support, induction and training to ensure they had the skills to carry out their role. However, training was not always clearly documented. People were supported with meal preparation where required. People had access to healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff we spoke with told us how they respected people and ensured their privacy and dignity was maintained. People were involved in the planning of their care and were able to make decisions about the support they received.

Care plans were organised and easy to follow detailing people's needs and how these were to be met. People were supported in line with their needs and preferences. People who used the service had access to a complaints procedure and were encouraged to make complaints where required. Complaints were followed up and responded to in line with the providers policy. We also saw many people complimented the service.

The provider was thoughtful and compassionate about how they supported people receiving end of life care. The registered manager was trained in this area and identified appropriate staff to support people at this time. Where staff have expressed an interest in end of life care, training opportunities are available.

Care was planned in a way that promoted people's independence. The provider had a range of methods in place to monitor the service delivery. Staff were complimentary about the support they received from the management team and commented on how approachable they were.