Vista Care Services Ltd

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medicine procedures for staff to follow. The provider demonstrated safe recruitment practices. They carried out checks on the suitability of staff before they started work.

Before people started to use the service, their individual needs and preferences were discussed and recorded for staff to follow. Staff had received training to reflect people's needs and their responsibilities. People had support to prepare their meals and drinks where they needed this.

Staff and the registered manager worked effectively with community health and social care professionals to ensure people's needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were complimentary about the care and support they received from staff. People's written feedback rated them outstanding. The registered manager took time to match staff with the people they supported in order to build a good relationship.

There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service. People and their relatives knew how to raise issues or complaints and found the registered manager responsive, approachable and experienced.