Human Support Group Limited - Doncaster

Right Support Risks posed to people were assessed and mitigated. Staff completed daily records, which evidenced support was provided to people safely. People told us they felt safe. Systems and processes were in place to protect people from the risk of abuse and harm. Medicines were safely managed. Staff were recruited safely and pre- employment checks were in place. Accidents and incidents were monitored, with lessons learned to mitigate risks posed to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care Care plans were person centred and staff had access to these via an online system. However, some care records required updating to reflect people's current needs and preferences. Staff were trained and knowledgeable about people's support needs. Systems in place to effectively manage complaints or concerns were not always robust. Some people and some staff told us care calls were rushed, this was raised with the registered manager and not effectively resolved. Quality assurance systems were in place. Feedback was sought from people using the service and records evidenced an overall positive experience for people. People and relatives told us staff were kind and caring.

Right Culture The registered manager and staff team understood their roles and responsibilities. People and relatives told us the service was well led and they could contact the office staff if they required support. Staff told us they felt supported by the registered manager. Staff received regular supervisions, attended regular meetings and staff initiatives were in place. Audit systems were in place, which included staff spot checks, staff

interactions with people, infection control, medicines and safeguarding. The provider had overarching governance systems in place and quality checks showed high levels of compliance.