Yourlife (Colchester)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Peoples communication needs had been assessed and recorded in their care plans. These detailed the persons preferred method of communication and aids or equipment.

People and their relatives were involved in their own care and support planning. This provided guidance for staff to enable them to provide the care and support people have agreed was appropriate to them. Staff promoted people's independence and spent time getting to know people's specific needs and wishes. People's privacy and dignity was respected.

The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. No complaints or concerns had been reported before the inspection. People and their relatives told us, "If I had an issue, I feel I could speak to the registered manager and they would listen."