Creative Support - Telford & Shropshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: Staff did not always follow robust procedures in place to ensure medicines were managed safely. However, following one shortfall being identified during inspection, immediate action was taken by the registered manager to reduce the risk of reoccurrence. The principles of STOMP (stop over medicating people with learning difficulties) were applied when people were prescribed 'as required' medicines. People were supported by a sufficient number of staff to meet their needs safely.

Right Care: Staff understood how to protect people from abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. Risk assessments were in place to guide staff in how to manage risk to people and to ensure they received care in a way that mitigated that risk. Where appropriate, staff encouraged people to take positive risks.

Right Culture: The registered manager promoted a person-centred culture at the service that staff followed when supporting people to improve their quality of life. People were supported by staff who understood how to empower them and promote positive outcomes. The provider promoted a learning environment where actions were taken when needed to improve the quality of the service provided to people.