Promised Care Limited
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Promised Care Limited: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in March 2026.
The latest rating was published 7 months ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 16 March 2026 (assessment visit 18 November 2025). Quoted under the Open Government Licence.
The assessment took place on 21 November until 5 December 2025.
Following this assessment, the service has been rated good. Promised Care Ltd is a domiciliary care agency that provides personal care and support to people living in their own homes. At the time of the assessment, 1 person was using the service.
Read the full summary
The service was registered with CQC on 9 January 2020. This was the first assessment of the service.
The service is registered to provide care for older people, younger adults, dementia, mental health, people with an eating disorder, sensory impairment, physical disability.
The provider lacked clear governance, and staff roles were unclear. Quality assurance systems existed but were not fully utilised at the time of assessment. While the provider aimed to deliver good care, relying on staff in unclear roles showed a lack of understanding of the registered manager’s responsibilities, which could affect the service’s ability to meet regulatory requirements. However, because the registered manager was hands-on and had a reliable, consistent staff member delivering care, the risk of people receiving unsafe care was reduced.
People were cared for in a safe manner and their needs met. Assessments were undertaken on risks to people’s health and well-being. Staff followed guidance put in place and provided care safely. Staffing levels were appropriate and people received care as planned. Staff were vetted and before they started delivering care.
People took part in the assessing and reviewing of their needs and developing of care plans. Staff provided care as planned and supported people to maintain their independence. People were happy with the quality of care they received. Staff had developed a rapport with the people and knew how they wished to be supported.
Staff were trained and felt supported to undertake their roles. People and staff said the registered manager was approachable. The provider sought feedback from people using the service, relatives and staff and used their views to develop the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | The Winning Box, Office 6, 27-37 Station Road, Hayes, UB3 4DX |
|---|---|
| Neighbourhood | Hayes, Hillingdon |
| Phone | 020 3904 7424 |
| Registered manager | Racheal Agbor-Baxter |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Promised Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08790420 (opens Companies House) |
Nearest alternatives
- – ARN Care Ltd Home care, less than 0.1 miles awayNo overall rating
- – Arli Healthcare Services Ltd Home care, less than 0.1 miles awayNot yet rated
- – Dory Homecare Ltd Home care, less than 0.1 miles awayNot yet rated
- – Fawaz Homecare Ltd Home care, less than 0.1 miles awayNot yet rated
- – Joyous Limited Home care, less than 0.1 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Promised Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Promised Care Limited.
- When was Promised Care Limited last inspected?
- The Care Quality Commission's latest rating for Promised Care Limited was published on 16 March 2026.
- Who runs Promised Care Limited?
- Promised Care Limited is run by Promised Care Limited.
- What is Promised Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 March 2026.