SGE Care & Recruitment

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.

Relatives told us staff were caring. People's equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. People were encouraged to be independent and their privacy and dignity respected.

Care plans recorded people's needs and preferences and people received person centred care. People's communication needs and preferences were recorded in care plans so staff could meet them appropriately. There were systems in place so people and relatives could complain, but at the time of the inspection none had needed to. People had the choice to share their end of life wishes if they wanted to.

The provider promoted a person-centred service. Relatives and staff thought the service was well led. Staff and management knew their job roles and responsibilities. There were quality assurance systems in place, so the provider was able to continuously learn and improve, this included gathering feedback from people and relatives. Staff were able to engage with the registered manager through regular meetings or supervision. The service sought to work in partnership with other organisations to benefit people using the service.