Support4U

We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.

The provider had systems in place to ensure people received safe care. This included assessing risks to people’s safety, safeguarding procedures and learning lessons when things went wrong. Infection prevention procedures were in place and environmental risks were managed. Systems ensured staff were recruited safely and received training and support in their role. Medicines were administered safely.

Systems were effective in supporting people. The provider completed assessments and care plans using evidence-based tools to ensure people had their needs met. This included supporting people to manage their health conditions and working with other agencies when needed. Staff ensured they worked in accordance with the Mental Capacity Act 2005 to support people to make decisions and choices about their care.

People received support which was caring and responsive. People had their independence promoted and their privacy and dignity were protected. Staff understood people’s preferences, and people received person-centred care which took account of their individual needs and preferences. Staff were responsive to changing needs.

The provider had systems in place which ensured the service was well-led. The quality assurance systems ensured people received the care and support they needed. Processes were in place to continually learn and support partnership working. The provider sought and used feedback to assess the quality of the service people received.