Harmony Care - Little Bloxwich Community Hub

Relatives and people told us they felt safe with the staff who supported people.

Staff had regular safeguarding training and knew about the different types of abuse. Staff understood their responsibilities in relation to protecting people from the risk of harm. Where risks to people had been identified, risk assessments were in place with clear instructions on how to protect people.

People were supported by staff who were well trained and competent in their role. People were assessed before they used the service to ensure their needs and preferences could be met. Staff liaised with other health care professionals to ensure people's health care needs were met safety. Staff were very knowledgeable about people's changing needs and supported people with their medicines when they needed them.

Staff understood the importance of ensuring people's rights were understood and respected. People told us they felt well cared for by staff and this was confirmed by relatives. People told us staff treated them with respect and dignity and encouraged them to maintain relationships and independence.

People's communication needs were assessed and understood by staff. People were provided with information in a format which met their needs.

Staff spoke positively about working for the provider. They felt well supported and they could talk to management at any time. They felt confident any concerns they raised would be acted upon promptly. They felt valued and happy in their role.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were working towards consistently meeting the underpinning

principles of Right support, right care, right culture.

Right support: People were supported to be independent and have choice and control. Improvements are required to ensure best interest decisions are recorded.

Right care: Care was delivered in a way which meant people's human rights were respected.

Right culture: Harmony Care were working with management and staff at all levels to continually improve the culture of the service. Staff were aware of the organisations visions and values which were centred around supporting people to live meaningful lives.