Phoenix Care Support Services
Home care, Havering
Requires improvement
Rated on
Rating from the Care Quality Commission.
Phoenix Care Support Services: inspection record
Rated Requires improvement in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in April 2022.
The latest rating was published about 5 years ago.
How it compares locally
- One of 5 Requires improvement home care services in Havering, out of 66 with a rating.
About the service
From the Care Quality Commission's inspection report published 13 April 2022. Quoted under the Open Government Licence.
Phoenix Care Support Services is a domiciliary care service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. At the time of this inspection, the service was providing personal care to five people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were not always supported in a way that was safe. We found concerns with the management of risks to people including risks associated with medical conditions such as behavioural challenges and diabetes. Medicines administration records (MARs) were poorly maintained and not in line with best practice. Pre-admission assessments and care plans were not robust to ensure people's preferences with support and care were captured. Care plans did not record people's preferences regarding personal care or what people liked to eat or drink. Care plans did not include how staff should communicate with people effectively.
Robust quality assurance systems were not in place to identify shortfalls and take prompt action to ensure people received safe and effective care at all times.
Read the full summary
People had the privacy they needed and were treated with dignity and respect. They were supported to be as independent as possible. Confidentiality of people's personal information was maintained. There was a complaints procedure which provided information on the action to take if someone wished to make a complaint and what they should expect to happen next. Staff were aware of their roles and responsibilities and felt supported by the management team.
Staff followed infection control procedures and people were protected from the risk of infections such as COVID-19. Staff were safely recruited and had the relevant training and qualifications. People and relatives told us staff were caring and they were treated with respect.
Questions to ask the service
- Safe was rated Requires improvement on 13 April 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 13 April 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 13 April 2022. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 13 April 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 5 years old. Ask what has changed since then.
Contact and registration details
| Address | 37 Victoria Road, Romford, RM1 2LH |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 07931 542129 |
| Registered manager | Funke Ayoola-Giwa |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 13 April 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Phoenix Care Support Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12086054 (opens Companies House) |
Nearest alternatives
- G Cornerstone Care Services Professionals Ltd Home care, 0.1 miles awayGood
- – Evercaringhands - Main Office Home care, 0.1 miles awayNot yet rated
- – Serenity Care Circle Limited Home care, 0.1 miles awayNot yet rated
- G AKAIN Safe Care Ltd. Home care, 0.1 miles awayGood
- – Call2Care Solutions LTD Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Phoenix Care Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Phoenix Care Support Services.
- When was Phoenix Care Support Services last inspected?
- The Care Quality Commission's latest rating for Phoenix Care Support Services was published on 13 April 2022.
- Who runs Phoenix Care Support Services?
- Phoenix Care Support Services is run by Phoenix Care Support Services Limited.
- What is Phoenix Care Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 13 April 2022.