Yourlife (Scarborough)

People who use the service may not always receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff received appropriate training and support to carry out their roles. People were supported to take their medicines safely as prescribed and staff followed good infection prevention and control practice.

People provided their consent to, and were involved with, planning their care and support. People's preferences were recorded and wherever possible staff supported people to maintain their independence. One person said, "I have good involvement in my care planning, the staff listen and act on any feedback or suggestions to the way I am supported as my needs continue to change."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with respect and upheld their privacy and dignity. People received their support from regular staff who they knew and described staff as kind and caring.

Staff had access to clear and concise care records which were up to date.

Staff were supported by an experienced registered manager who was passionate about providing people with the best care and support. The registered manager completed a range of audits and checks to ensure systems and processes remained effective and to identify any areas that could be improved. People and staff were approached for their feedback and information received was used for the benefit of their care and support.