Comprehensive Care Services

The provider had employed staff in the past but, as the service supported only one person at the time of our inspection, the registered manager was the only member of staff providing care.

Right support People felt safe when staff provided their care. Risk assessments were used effectively to identify and manage any risks involved in people's care. Medicines were managed safely. Staff protected people from the risk of infection by wearing personal protective equipment (PPE) when they carried out their visits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service focused on people's strengths and promoted their independence.

Right care People's needs were assessed before they began to use the service and kept under review. People were involved in developing their support plans and received care that met their individual needs and was focused on their quality of life.

People received kind and compassionate care from staff with whom they had established positive relationships. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff were appropriately trained to meet people's needs and keep them safe.

The registered manager understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider's recruitment procedures helped ensure only suitable staff were employed.

Right culture

The registered manager was appropriately qualified for their role and had developed effective systems to monitor the quality and safety of the service. People who used the service, their relatives and staff were able to contribute their views and the registered manager acted on their feedback. The registered manager worked effectively with other professionals to ensure people received the care they needed.