Bethphage Shrewsbury

Carers and officers had a good knowledge of how to keep people safe and they had worked within the service's policies and procedures to do this.

People received their medicines safely. Risks were effectively managed and infection control measures were in place to keep people safe.

People were supported to remain in good health and joint working with other professionals made this effective. People's dietary needs and preferences were supported, and carers received training in order to carry out their roles safely and effectively. Support was available to enable carers to deliver care as required. Officers also received training and support to carry out their roles effectively.

Carers supported people with kindness and compassion. People's privacy and dignity was maintained.

Information was shared when people moved between services to enable continuity and people's views were listened to and complaints were addressed. Processes were open and transparent and always centred on the individual using the service.

Systems were effective for monitoring the quality and safety of the service provided. The service promoted a positive culture that was person-centred and benefited from strong and effective leadership.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for

granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was registered with us on 12 March 2020 and this is the first inspection.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service maximised people's choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and carers ensured people using services lead confident, inclusive and empowered lives.

We will continue to monitor information we receive about the service until we return to visit as per our re- inspection programme. If we receive any concerning information we may inspect sooner.