Delta Homecare
Home care, Waltham Forest
Requires improvement
Rated on
Rating from the Care Quality Commission.
Delta Homecare: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Good in 2022, then Requires improvement in November 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 11 months ago.
How it compares locally
- One of 6 Requires improvement home care services in Waltham Forest, out of 37 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 11 November 2025 (assessment visit 10 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 25 June 2025. Delta Homecare is a homecare agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection there were 5 people using the service. At this assessment the rating has changed to requires improvement. We found a breach of 3 regulations in relation to safe care and treatment, staffing and good governance. Staff did not always assess risks to people's health and safety or mitigate them where identified. People did not always have care plans to guide safe practice. Governance systems and audits were not effective in identifying or addressing areas for improvement. There were no robust and safe recruitment practices in place to make sure all staff, including volunteers, were suitably experienced, competent, and able to carry out their role. The service did not always make sure staff received effective support, supervision and development.
However, the service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received care that was fair and equal treatment . Staff felt supported to give feedback and were treated equally and free from bullying or harassment.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 11 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 11 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 1 Russell Road, London, E10 7ES |
|---|---|
| Neighbourhood | Leyton, Waltham Forest |
| Phone | 020 3371 9049 |
| Website | deltahomecareandtraining.co.uk |
| Registered manager | Nor Mahad |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 July 2022 (opens the Care Quality Commission website) Latest assessment published 11 November 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Delta Homecare and Training Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12097402 (opens Companies House) |
Nearest alternatives
- G The Oak Foundation Home care, 0.1 miles awayGood
- G Footsteps Care Outreach Limited Home care, 0.3 miles awayGood
- G Divine Care Connections Ltd Home care, 0.4 miles awayGood
- – East London- City Home Care Home care, 0.4 miles awayNot yet rated
- G Grossdale Care Agency Home care, 0.4 miles awayGood
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does Delta Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Delta Homecare.
- When was Delta Homecare last inspected?
- The Care Quality Commission's latest rating for Delta Homecare was published on 11 November 2025.
- Who runs Delta Homecare?
- Delta Homecare is run by Delta Homecare and Training Services Ltd.
- What is Delta Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 November 2025.