Grossdale Care Agency
Home care, Waltham Forest
Good
Rated on
Rating from the Care Quality Commission.
Grossdale Care Agency: inspection record
Rated Good in December 2024, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in December 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 22 months ago.
How it compares locally
- One of 30 Good home care services in Waltham Forest, out of 37 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 30 December 2024 (assessment visit 22 November 2024). Quoted under the Open Government Licence.
Date of Assessment: 21 November to 5 December 2024.
Grossdale Care Agency is a domiciliary care agency that provides care and support to people living in their own homes. They supported older people some of whom may live with dementia. At the time of our inspection two people were being supported with personal care.
Read the full summary
The service had made improvements since our last inspection and is no longer in breach of regulations. Risks to people were assessed and mitigated. Care plans now guided safe practice. The provider had enough staff to ensure people’s safety and meet their needs.
People were supported to have choice and control and were involved in planning their care. People were protected from the risk of harm and abuse. Care plans provided advice and information on how to keep people safe, which staff followed. People were supported with their medicines if required. Processes to record accidents and incidents were in place with lessons learned. There were systems for considering people's capacity to make specific decisions and to provide personalised care. The provider had implemented more effective systems to measure and monitor the service overall and to drive improvements. Staff received training and support to develop in their roles. People were treated with respect, kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their equality and diversity needs. Leaders in the service were knowledgeable and supportive of staff and shared a positive vision and culture.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.
This service scored 75 (out of 100) for this area.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
This service scored 75 (out of 100) for this area.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
This service scored 75 (out of 100) for this area.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
This service scored 71 (out of 100) for this area.
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Well-led
Good
Well-Led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
This service scored 71 (out of 100) for this area.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 679-691 High Road Leyton, London, E10 6RA |
|---|---|
| Neighbourhood | Leyton, Waltham Forest |
| Phone | 020 8092 7378 |
| Website | www.grossdale.com/index.php |
| Registered manager | Josephine Anyanwu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 31 May 2019 (opens the Care Quality Commission website) Latest assessment published 30 December 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Grossdale Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06546021 (opens Companies House) |
Nearest alternatives
- G Divine Care Connections Ltd Home care, less than 0.1 miles awayGood
- – East London- City Home Care Home care, less than 0.1 miles awayNot yet rated
- G The Place Care Home care, less than 0.1 miles awayGood
- G Vanity Care Ltd Home care, less than 0.1 miles awayGood
- – Michdeede LTD Home care, 0.2 miles awayNo overall rating
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does Grossdale Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Grossdale Care Agency.
- When was Grossdale Care Agency last inspected?
- The Care Quality Commission's latest rating for Grossdale Care Agency was published on 30 December 2024.
- Who runs Grossdale Care Agency?
- Grossdale Care Agency is run by Grossdale Ltd.
- What is Grossdale Care Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 December 2024.