Vanity Care Ltd

Vanity Care Limited is a care agency service that provides personal care to older people, people with physical and mental health needs. At the time of our inspection the was supporting 25 people living in their own homes. Not everyone who used the service received personal care. At the time of our inspection three of the 25 people who used the service did not receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People told us they were happy with the care they received from staff. Care plans reflected people's individual needs. Risk assessments provided details of risks and control measures in place to mitigate these. These had been reviewed regularly and updated when there were any changes in people's needs. Staff knew people's needs and preferences and where possible supported them to maintain their independence. Staff understood their roles and responsibilities in ensuring that people were kept safe from harm and abuse. Staff received training in safeguarding adults. People told us they were not always involved in developing their care plan. The service was meeting the requirements of the Mental Capacity Act (2005). Information about people's capacity to make decisions had been recorded in their care file. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received an induction and refresher training in mandatory subjects. Regular supervision had taken place and staff were supported to carry out their roles and responsibilities effectively. Staff supported people to take their medicines safely and people received their medicines as prescribed. People's nutritional and hydration needs were met where this support was provided. People had their health needs met by health and care professionals. Staff provided the necessary support with healthcare appointments. Regular spot checks and audits took place to monitor the quality of the service. People had been asked their views about the service. People were positive about staff and the management of the service.

We have made two recommendations about staff recruitment and involving people in the review of their care plan.