The Place Care

The Place Care is a home care agency providing personal care to people who misuse drugs or alcohol, children, people with a learning disability or autism, and people living with dementia. At the time of our inspection there were 2 people using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People and relatives told us the service was safe. Staff understood their responsibilities about safeguarding and keeping people safe from harm as much as possible. Staff were recruited safely. Medicines were managed safely. Risks of harm to people were assessed and reduced as much as possible. The provider had a clear process in place to prevent the spread of infection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff were inducted and had been provided training for their role. People's health needs were met, and any referrals needed were done in a timely manner. Staff asked people's permission before providing care and support. People's care and support needs were assessed by the provider this meant their needs could be met.