Divine Care Connections Ltd

Divine Care Connections is a home care agency registered to provide personal care in people’s homes. At the time of the assessment the service was supporting 3 people with personal care. This assessment was undertaken following CQC’s new approach: https://www.cqc.org.uk/assessment . This is our first assessment of the service using the new approach. We looked at 2 key question areas (safe and well-led) and 10 quality statements within those key questions: learning culture, safeguarding, involving people to manage risks, safe and effective staffing, infection control, shared direction and culture, capable, compassionate and inclusive leaders, freedom to speak up, governance, management and sustainability and learning, improvement and innovation. The assessment, which included both on and off-site activities, took place between 16 October and 14 November 2024. We visited the office on the 16 October 2024 and spoke to the registered manager and the operations manager. We also spoke with 3 care workers. We made calls to people and their relatives and spoke with 2 people who used the service and 2 relatives. We found good outcomes for people using the service in all the areas we assessed. People were happy with the care provided and staff enjoyed coming to work at the service. The registered manager provided a supportive environment for staff to learn and provide safe quality care in a caring manner.