Guardian Homecare (The Courtyards)

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us consent was sought from them, and deprivation of liberty applications had been submitted. People's needs had been assessed and professionals had been involved where appropriate. Most people told us the staff had the knowledge and skills to meet people's needs. People were supported with their meals and drinks. People were supported in a new purpose built building with a range of communal areas. People received good care, people and their relatives were complementary about the service provided. People were involved in decisions and choices about the care they received.

No complaints had been received and positive feedback was seen. Care plans had been developed and contained information about how to support people's needs. People were supported with their communication. Activities were available to people, and engagement with the wider community was supported.

Feedback was sought from people and we saw team meetings had taken place recently. People were confident in the management of the service and staff understood their roles and responsibilities. Audits were taking place and information, policies and guidance was available to support the delivery of care to people.