1st Enable Cheshire East

People could choose their living environment and had personalised their living space. We received positive comments that included, "I've got my Flat how I like it.", "I love my flat, I feel so safe here." and, "I didn't like the last place I lived in. I moved here a few months ago and I am so happy."

People were supported to maintain their own health and wellbeing where possible.

People were supported by safely recruited regular staff who knew them well. Staff had the necessary skills and knowledge to meet their individual needs.

Risks to people's safety were assessed and monitored and people had personalised risk assessments in place.

People spoke positively about their participation in activities of their choice. People described the many activities they participated in including shopping, theatre visits, shows, café outings, volunteering opportunities and holidays.

People were supported with their communication needs. Staff understood individual communication styles. Information was made available in accessible formats, such as, easy read and pictorial.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Right Care: People described staff respecting their privacy and dignity. People told us staff were kind and caring.

Staff wore PPE (Personal protective equipment) in accordance with good practice guidelines and ample supplies were available. Staff had received training in infection prevention and control.

Staff had a good understanding of how to protect people from poor care and abuse. They were very clear of the actions they would take to keep people safe and were confident any concerns raised would be promptly acted upon.

People and their relatives had been involved in the development of their care plans. The plans were personalised and included information on people's healthcare needs, preferences, challenges and hobbies.

People could take part in activities and pursue interests of their choice. Comments from people included, "I went to see Abba Mania and danced all night." and "I love playing games on my computer."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture: The provider and registered manager had developed a positive culture at the service and continually involved staff and people supported in its development.

People, their relatives and appropriate health and social care professionals fully participated in the review of people's care plans and the support they received.

The management team undertook regular audits to look at ways of developing and improving the service.

Staff were complimentary about the management of the service. They told us they felt valued and were encouraged to raise concerns as well as new ideas with the registered manager.

Staff demonstrated a desire to make a positive difference to people's lives and continually worked to improve people's independence.