North East

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People's needs were assessed, and care plans were developed with the input of people and their relatives. People were protected from the risk of harm because robust safeguarding processes were in place. Risks to people's safety were considered and people were supported to understand how they could keep themselves safe. People were supported to develop their independent living skills. People were happy with the care and support they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by staff that knew them well and who were committed to providing person centred care. People were supported to lead active lifestyles of their choosing. People's wellbeing was promoted, and their rights protected. People's communication needs were assessed, and people were supported to use various communication tools to assist in their engagement with others. People received good quality care, support and treatment because trained staff could meet their needs and wishes. People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed.

Right Culture: Staff demonstrated their commitment to the values of the service that put people at the centre of the care and support provided. There was an open and inclusive culture where people and staff were valued, and their views sought to help drive improvements. People felt consulted and involved in the running of the service because the care team listened and responded to people's views. The management team worked together to oversee the care people received and carried out regular audits to make sure the service was safe and best practice was promoted throughout. The service worked effectively with community health and social care professionals to ensure people's needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk