The Technology Centre

Right care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. One person told us they had been involved in their care plan. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. Comments from people included; "I love going to the disco and I am going later today. I meet my friends there" and "I like to do different activities every day and staff support me to do this. I go to the gym, I go to college and go to boxing class. This is important to me."

Right culture

It was evident the values held by staff had been cascaded down from the provider and registered manager who showed great passion for making a difference to people's lives. There was a strong emphasis on people being empowered to be involved in the running of the service. People led inclusive and empowered lives because of the ethos, attitudes and behaviours of the management and staff. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed people's wishes, needs and rights at the heart of everything they did. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.