Partners4Care Limited

Partners4Care Limited are registered to provide support to people living with dementia, people with sensory impairment, physical disabilities, and mental health conditions.

The service is also registered to provide care and support to people with a learning disability and autistic people. We assessed the service under Right support, Right care, Right culture, as it is registered to provide care and support to this population group. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. Right support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. At the time of the assessment there were 5 people receiving support with their personal care.

The assessment was carried out because we had received some concerns relating to the standards of care provided to people and to follow up our last inspection, where we found a breach of good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

The provider was committed to providing a non-discriminatory and inclusive approach within the service, both for people using the service and staff. They were committed to ensuring they met the needs and expectations of people, through a person-centred approach.

The provider had a robust assessment process, which involved people, and where appropriate, their family members or advocates. Detailed and person-centred care plans were created to help guide staff when supporting people. Care plans included information on how to safely manage risk.

People’s needs were met by a consistent team of staff who had undergone a safe recruitment process. Staff used a variety of communication methods including pictorial mood boards and social stories in their day-to-day interactions with people. People’s consent was obtained when staff were providing support. Where people lacked capacity to make informed decisions, best interest decisions were made and documented.

People’s needs were regularly reviewed with their involvement. Staff supported people to attend medical appointments when required. Staff liaised with health care professionals to promote people’s health and well-being.

Staff had the necessary training to support people’s individual needs and felt confident in asking for additional training if they felt it necessary. They received regular support through supervision, appraisals and meetings. Staff spoke positively of the support they received from the provider and of the training that enabled them to meet the individual needs of people.

The provider had made improvements to their governance and audit systems since our last inspection, but we found there was still some information missing from actions plans and fed this back to the nominated individual who assured us necessary changes would be made.