Right at Home Ipswich, Woodbridge and Felixstowe

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider and staff team were highly passionate about providing high quality care tailored to people's individual needs and preferences. People were cared for by a consistent team of well trained and competent care staff who knew them very well.

People were supported by exceptionally caring staff that respected their privacy and dignity very well and understood how to support them to maximise their independence.

The service was extremely well managed, and people and their relatives consistently praised the passion and drive of the provider and their motivation to provide an exceptional service. People, their relatives and staff consistently told us they would positively recommend the service to other people and had already done so in many cases.

Managers and care staff understood their roles in recognising and responding to abuse. Risks were assessed and managed safely. People received their medication as prescribed and there were sufficient staff available to keep them safe and ensure their needs were met. Staff adhered to infection prevention and control procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.