Sunlight Care Services

People's experience of using the service and what we found We received consistently good feedback about the standard of care people received. Everyone we spoke with said they would recommend the service. People and their relatives had formed meaningful relationships with staff who knew them well. People told us they were treated with respect and staff upheld their dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their families were involved in the assessment of their needs and in developing their care plans. Care plans were continually reviewed and updated to reflect people's changing needs.

Systems were in place to manage risks to people's health and safety and protect people from the risk of abuse. People were supported to take their medicines safely and there were sufficient numbers of appropriately trained staff to meet people's needs.

The service was well-led, and people felt the management were open and honest. The provider worked with other professionals and organisations to ensure positive outcomes for people were achieved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk