Coopers Hill
- Home care
- Dementia care
- Registered since 2020
- Egham, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Coopers Hill: inspection record
Rated Good in August 2021.
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Ratings published by the Care Quality Commission.
Compare nearby
- G NHES Care Good, 1 mile away
- G Senacare Services LTD Good, 1 mile away
- – ALD Support Limted Not yet rated, 1.3 miles away
- G Caremark (Spelthorne and Runnymede) Good, 1.3 miles away
- G Reedsfield Care Ltd Good, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 17 August 2021. Quoted under the Open Government Licence.
Coopers Hill is a domiciliary care service which provides care to people living in their own houses and apartments, some of whom were living with dementia. At the time of our inspection all those receiving a service lived in the Audley Coopers Hill retirement village. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people were receiving the regulated activity personal care.
What inspectors found
People and their relatives told us they felt safe in the company of staff. Staff had completed safeguarding training and were aware of their responsibilities to report any concerns or potential abuse. Risk management plans were in place and guidance provided on how to keep people safe. Action was taken following accidents and incidents to minimise the risk of them happening again. Enough staff were available to meet all care calls and on-call staff were based at the retirement village 24 hours a day.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed they were asked for consent prior to receiving care and staff used their knowledge of people's interests to support them in planning their care.
People told us staff were kind and treated them with respect. Staff knew people well and were motivated to provide personalised care. Where required, people were supported to access support from health and social care professionals.
Staff received training in their roles and their competency was assessed through regular supervision and spot checks. There was a positive culture and clear values running through the service. The manager had implemented communication systems and people and staff told us they were approachable and responsive. Quality assurance systems were in place to monitor the quality of the service.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Claire Lavis
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Audley Care Ltd
- Ownership type
- Organisation
- Companies House number
- 05606993 (opens Companies House)
Audley Care Ltd runs 16 services in England, 8 of them in the South East. 11 are rated Good or Outstanding and 5 have no rating yet.
Other services run by Audley Care Ltd
- G Audley Care LTD - Binswood Good. Home care, Warwickshire, West Midlands
- G Audley Care Ltd - Audley Care Chalfont Dene Good. Home care, Buckinghamshire
- G Audley Care Ltd - Audley Care Clevedon Good. Home care, Bradford, Yorkshire and the Humber
- G Audley Care Ltd - Audley Care Ellerslie Good. Home care, Worcestershire, West Midlands
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Coopers Hill provide nursing care?
- The Care Quality Commission's register does not list nursing care for Coopers Hill.
- When was Coopers Hill last inspected?
- The Care Quality Commission's latest rating for Coopers Hill was published on 17 August 2021.
- Who runs Coopers Hill?
- Coopers Hill is run by Audley Care Ltd. It runs 16 services in England, 8 of them in the South East.
- What is Coopers Hill's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 August 2021.
Contact
- Phone
- 07551 159929
- Address
- Coopers Hill Lane, Englefield, Egham, TW20 0JY Map (opens Google Maps)
Compare nearby
- G NHES Care Good, 1 mile away
- G Senacare Services LTD Good, 1 mile away
- – ALD Support Limted Not yet rated, 1.3 miles away
- G Caremark (Spelthorne and Runnymede) Good, 1.3 miles away
- G Reedsfield Care Ltd Good, 1.3 miles away