North East Lincolnshire Council Short Break Services ( Home and Community Support)

At the last inspection the service was rated Good.

At this inspection we found the service remained Good. This inspection report is written in a shorter format because the overall rating of the service has not changed since the last inspection.

There was a registered manager at the service.

Children and young people, known throughout the report as children were protected from the risk of abuse because staff understood the signs and symptoms of abuse and knew their responsibilities for recording and reporting issues. Risks were managed so that children avoided injury or harm. Staffing numbers were sufficient to meet children's needs, recruitment systems were followed to ensure staff were suitable to support children and the management of medicines and infection control and prevention were safe.

Staff employed were trained and qualified to carry out their roles, they were supervised and received an annual appraisal of their performance. Children were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Children received appropriate support with nutrition and hydration.

Children received compassionate care from kind staff that knew about their needs and preferences. They were supplied with the information they required, were involved in their support plans and asked for their consent before staff undertook any support tasks. Staff respected children's wellbeing, privacy, dignity and independence.

Parents told us that their children received responsive support from the service, where staff ensured children experienced every opportunity in life. Staff gave of their own time, had boundless patience and extended the service to support parents as well as children. Staff enabled children to have a very happy and fulfilled childhood and youth. Children were supported according to person-centred support plans, which reflected their needs and were regularly reviewed. An effective complaint system was used by parents and carers/guardians of children and complaints were investigated without bias. Children were encouraged to maintain relationships of their choosing with family and friends.

The service was well-led and children had the benefit of both a culture and management style that were positive. An effective system was in place for checking the quality of the service using audits, satisfaction surveys and meetings. Children and their parents made their views known through various methods. Their privacy and confidentiality of information were maintained, as records were held securely on the premises.

Further information is in the detailed findings below.

The five questions we ask about services and what we found