Creative Support - North East Lincolnshire Services

Houses in multiple occupation are properties where at least three people in more than one household share toilet, bathroom or kitchen facilities.

Not everyone using Creative Support – North East Lincolnshire Services received regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The service supported 16 people when we inspected.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People's support focussed on them having as many opportunities as possible for them to gain new skills and become more independent.

People's experience of using this service: Staff were exceptionally motivated to provide person-centred care based on people's choices, preferences and likes. People were extremely well supported to do the things they wanted to and go where they wished. Staff dedication was highly praised by health and social care professionals. Any dissatisfaction in receiving the service was addressed and resolved.

People were safe from harm because the provider had systems in place to manage safeguarding concerns and staff were appropriately trained in this area. Any risks they experienced were also managed and their homes were assessed for safety. However, this was hindered by a lack of available communal space in some of the houses. Sufficient numbers of staff were employed and worked in the houses so that people's needs were met. People were safely supported with their medicines, keeping their homes clean and ensuring they had good food hygiene.

Staff were trained, skilled and well supported by the management team to do their job. We saw people had good relationships with the staff who protected their rights to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Everyone we spoke with told us staff were kind and caring. They said people were respected, staff championed their privacy and dignity and encouraged their independence in all aspects of life.

People had the benefit of a service that was positive, inclusive and forward-looking. There was a registered

manager in charge of the whole staff group and unit managers in each of the houses. The management team made lots of checks on how well the service was provided and documents held in the services office and the houses were secure to ensure confidentiality of people's information.

More information is in the Detailed Findings section below.